Melbet Privacy Policy

Melbet is committed to protecting the personal data of all registered users in Zambia. The platform collects only the information necessary to deliver its services, verify user identity, and comply with applicable legal obligations.

Personal Information Collected

The following categories of personal data may be collected during registration and continued use of the platform:

• Full name and date of birth
• National identity document details
• Residential address
• Contact information, including email address and phone number
• Financial information required for deposits and withdrawals
• Device identifiers and IP addresses
• Transaction and account activity records

Purpose of Data Collection

Personal information is collected for the following purposes:

• Verifying user identity in compliance with Know Your Customer (KYC) requirements
• Processing financial transactions securely
• Maintaining active user accounts
• Meeting anti-money laundering (AML) obligations under Zambian law
• Delivering customer support and resolving disputes
• Improving platform services based on usage patterns

Security Measures

Melbet applies a combination of technical and organisational safeguards to protect all personal data, including:

• Encryption of data during transmission and storage
• Restricted internal access to personal information on a need-to-know basis
• Regular security assessments and system audits
• Secure server infrastructure with access controls

User Rights Under Zambian Law

In accordance with the Data Protection Act No. 3 of 2021 (Zambia) and applicable international standards, users have the following rights:

• The right to access personal data held by the platform
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of personal data, subject to legal retention obligations
• The right to withdraw consent for specific processing activities
• The right to lodge a complaint with the relevant Zambian data protection authority

All personal data collected through the platform is processed for clearly defined, lawful purposes. Melbet does not use user data in any manner inconsistent with this policy or applicable Zambian regulations.

Primary Purposes for Data Use

• Account administration: Maintaining user profiles, verifying eligibility, and managing account settings
• Transaction processing: Handling deposits, withdrawals, and the recording of betting activity
• Regulatory compliance: Fulfilling obligations under Zambian gambling laws, AML requirements, and financial reporting standards
• Customer support: Investigating and resolving account inquiries, disputes, or technical issues
• Fraud prevention: Detecting and preventing unauthorised access, fraudulent transactions, or abuse of platform services

Secondary Purposes for Data Use

• Service optimisation: Analysing usage patterns to improve platform functionality and user experience
• Marketing communications: Sending relevant promotional information where the user has provided consent to receive such communications. Users may withdraw this consent at any time.
• Analytics: Processing aggregated and anonymised data to better understand platform performance and user behaviour

Legal Basis for Processing

All data processing activities are conducted on one or more of the following legal bases:

• Explicit consent provided by the user
• Necessity for the performance of a contract between the user and the platform
• Compliance with a legal obligation applicable to Melbet
• Legitimate interests pursued by the platform, provided these do not override the user’s fundamental rights

No personal information is sold to third parties for commercial gain.

Users registered on the platform have the right to access, review, and request modifications to the personal information held in their accounts.

Accessing Personal Data

To request a copy of the personal information held on file, users may:

• Submit a written request through the platform’s official support channels
• Provide sufficient identification to verify the request
• Specify the type of data or processing activity in question

Requests will be processed within a reasonable timeframe in accordance with applicable Zambian data protection law.

Correcting or Updating Personal Information

Users may update standard account details, such as contact information and address, through the account settings section of the platform. For changes to identity documents or other sensitive data, users are required to contact the support team directly and provide supporting documentation.

Data Deletion Requests

Users who wish to have their personal data removed from the platform may submit a formal deletion request. The platform will action such requests subject to the following conditions:

• Retention obligations imposed by Zambian law, including financial and gambling regulatory requirements, may require certain records to be held for a defined period
• Accounts with outstanding balances or unresolved disputes may not be deleted until those matters are resolved

Consent for Security and Payment Processing

By using the platform, users provide consent for the verification of their identity as part of standard security procedures. Payment data is processed through authorised third-party electronic service providers. These providers operate under strict confidentiality agreements and are permitted to use the data solely for the purpose of processing transactions on behalf of the platform. User payment information is never stored in an unencrypted format.

Melbet operates exclusively as an adult platform. The website and all services offered through it are intended solely for individuals who are 18 years of age or older.

Registration Restrictions

• Registration is strictly limited to adults aged 18 and above
• Users are required to confirm their age during the registration process
• The platform reserves the right to request official documentation to verify a user’s age at any stage

Limitations on Age Verification

The platform acknowledges that it cannot independently verify the age of every individual who attempts to access its services without the submission of appropriate documentation. Users are expected to provide accurate and truthful information during registration.

Parental and Guardian Rights

If a parent or legal guardian believes that a minor has created an account or provided personal information to the platform without authorisation, they are encouraged to contact the support team immediately. Upon verification of the concern, the platform will:

• Suspend and close the relevant account
• Delete all personal data associated with the minor’s account in accordance with data protection obligations
• Ensure no financial transactions are retained or processed in connection with the account beyond what is required by law

The protection of minors is treated as a priority, and the platform cooperates fully with parents, guardians, and relevant Zambian authorities in such matters.

In the course of delivering its services, Melbet may transfer personal data to, and process it in, countries other than Zambia. Such transfers may occur where the platform operates through international partners, technology providers, or affiliated entities.

Basis for International Transfers

By creating an account and using the platform, users acknowledge and consent to their personal data being transferred to and processed in jurisdictions outside Zambia. This includes countries where data protection laws may differ from those applicable in Zambia.

Safeguards Applied to International Transfers

Melbet ensures that all international data transfers are conducted with appropriate safeguards in place:

• All agents, partners, and affiliated entities that receive personal data are contractually required to maintain strict data confidentiality standards
• Data recipients are prohibited from using transferred information for any purpose not authorised under this policy
• Transfer arrangements are reviewed periodically to ensure continued compliance with applicable data protection obligations

User Notification

Users will be informed of significant changes to the nature or scope of international data transfers where such changes materially affect the processing of their personal information. Continued use of the platform following such notification constitutes acceptance of the updated transfer arrangements.

Cookies are small text files stored on a user’s device when they visit a website. The platform uses cookies to support essential functions and to improve the overall quality of the online experience.

How Cookies Are Used

Cookies are deployed on the platform for the following purposes:

• Statistical analysis: Collecting anonymised data on how users interact with the website in order to identify areas for improvement
• Behavioural analysis: Tracking navigation patterns and usage trends to better understand user preferences
• Personalisation: Adapting content and settings to individual user preferences based on prior interactions with the platform
• Performance optimisation: Ensuring the website functions correctly across different devices, browsers, and connection types

Cookie Storage Period

Cookies placed by the platform are stored on the user’s device for a period of up to one year from the date of placement, unless deleted by the user before that period expires.

Managing Cookie Preferences

Users may manage or disable cookies through the settings of their web browser. Restricting cookies may affect the functionality of certain features on the platform. Instructions for managing cookies are available through the help documentation of most standard web browsers.

Access to and use of the services offered through this platform is conditional on full acceptance of this Privacy Policy. Users who do not agree with the terms set out in this document are not permitted to register an account or use the platform’s services.

Precedence of Current Version

The current version of this Privacy Policy supersedes all previous versions of the document. In the event of any conflict or inconsistency between this version and any earlier version, the current version shall prevail.

Policy Updates

Melbet reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, users will be notified through appropriate channels prior to the changes taking effect. Continued use of the platform following the publication of an updated policy constitutes acceptance of the revised terms.

Users are encouraged to review this document periodically to remain informed of how their personal information is collected, processed, and protected.

In certain circumstances, Melbet may share personal data with third parties. All such disclosures are made in accordance with this Privacy Policy and applicable Zambian data protection legislation.

Circumstances for Data Sharing

Personal data may be shared with third parties in the following situations:

• Dispute resolution: Where the disclosure of data is necessary to investigate, mediate, or resolve a formal dispute involving a user’s account
• Contractual obligations: Where sharing is required to fulfil the terms of a service contract to which the user is a party
• Regulatory and legal compliance: Where disclosure is required by Zambian law, court order, or competent regulatory authority
• Service delivery: Where third-party providers are engaged to perform specific functions on behalf of the platform, such as payment processing, identity verification, or technical support

Transparency in Data Sharing

• Third parties who regularly receive user data are disclosed on the platform where possible
• Where a specific third party is not listed, Melbet will communicate the purpose and volume of the data shared prior to the transfer
• All third parties receiving personal data are bound by confidentiality agreements and are prohibited from using the data beyond the defined purpose

User Consent

By submitting personal information through the platform, users provide consent for that information to be transferred to third parties in accordance with the terms set out in this section. Users who wish to withdraw consent for specific data sharing activities should contact the support team directly.

Scope of Responsibility

Melbet is not responsible for the data collection, processing, or privacy practices of any external website accessed through a link on this platform. Each third-party website operates under its own independent privacy policy, and Melbet exercises no control over how personal data is handled on those platforms.

User Responsibility

Users who follow links to external websites are advised to:

• Review the privacy policy of the external platform before submitting any personal information
• Exercise caution when sharing personal or financial details on third-party websites
• Be aware that the protections described in this Privacy Policy do not extend to external platforms

Melbet accepts no liability for any loss, damage, or privacy breach arising from a user’s interaction with a third-party website, regardless of how the user arrived at that website.