How long does an order take:
If an order is customized, it will take up to 7 working days for us to make it, (unless agreed in writing). When we are in load shedding season this will be affected, if you have a deadline, please communicate it so that we can be realistic.
Items off our site we mostly carry and will be sent in 3 days.
please note: this excludes shipping time which can vary according to area.
Where do you send to:
We courier all over South Africa, We use different couriers according to their strengths & Price. We do not make a profit on a courier fee, prices charged are the prices of the courier.
Do you offer Credit:
No, at this time we do not offer credit.
How does payment work and is it safe:
Payment works via a 3rd party platform called Payfast. It allows you to do an instant eft or pay with a debit/credit card. We do not offer bank cash deposits or Eft, the reason for this is that the fees are a lot higher and we want to keep your charges to a minimum. Payfast is a secure way to pay and we assure you, you will be in good hands.
How can we try on the garments?
unfortunately we don't have a physical store as yet. If there is a garment you want, pop us a mail or get in touch on instagram, and we will send measurements for you. If you are in Johannesburg, we can arrange to try on.
Do you make custom items?
YES! this is our speciality and we love doing this! please get in touch via email or instagram and we can make your creative dreams come true.
What happens if my parcel doesn't arrive?
in the rare event that you dont have your order within 2/3 days from shipping, please use the tracking info you have been furnished to track the parcel before getting in touch, it could be a courier delay. you are welcome to contact the courier as well to confirm a delivery day. Should you not come right we will assist in getting hold of the courier for you.
I got my Personalised Item but I don't want it anymore:
unfortunately customized items are note returnable or refundeable, please make sure you are very happy with your confirmed brief before we go into production.